IMPORTANT: Our traditional Telephone Banking service is being discontinued on Thursday, May 1st, but don’t worry! We’re excited to introduce Sharon, your new virtual assistant. Sharon offers the same great service as Telephone Banking, available 24/7, with voice navigation instead of touch. Call 877-661-3300 or click here for more information.

Online Banking

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Telephone Banking

How to use Telephone Banking

  • Dial 1-888-442-4944.
  • The first time you call, you will be prompted to enter your Member number and Social Security Number. Once your identity has been verified, you will create your Telephone Banking Access Code.
  • The next time you call, you will be asked to enter your Member number and Access Code.
  • For account transactions and inquiries (balances, interest, etc.), you will always be asked to enter your Member number and Access Code.

Telephone Banking Menu

  • Press 1: Account Balance Menu.
  • Press 2: Account History Menu.
  • Press 3: Transfer Funds or Make a Payment Menu.
  • Press 4: Future Dated Transactions Menu.
  • Press 5: Change Access Code Menu.

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Telephone Banking Quick Tips

  • Press 3 and the * key to return to the main menu.
  • Press the * key to return to the previous menu.
  • Press the # key to repeat an option.
  • Press 9 and the * key to enter a different account number.
  • To end your Telephone Banking call, simply hang up.